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When you open an account with adc345, these terms set out the rules that apply to your use of the platform — from how your account is managed to how transactions through bKash, Rocket, and Upay are handled. Access to adc345 depends on your local law and eligible regions; please review these terms carefully before proceeding.
These terms govern every interaction you have with adc345 — creating an account, funding your wallet, placing activity on the platform, and contacting support. By continuing to use the platform, you confirm that you have read and accepted these terms in full. We may update these terms from time to time; when we do, the revised version takes effect as soon as it is published on this page. It is your responsibility to check back periodically. If you disagree with any change, you should stop using the platform and contact support to close your account. Transactions processed through bKash, Rocket, and Upay are subject to both these terms and the individual policies of those payment services. Where a conflict exists between our terms and a payment provider's terms, our terms govern the account relationship, while the payment provider's terms govern the transfer itself. Eligibility to use adc345 depends entirely on the laws applicable in your region. We do not represent that access is lawful in every jurisdiction. You are responsible for confirming that your use of the platform complies with local law before proceeding.
Wallet deposits via bKash are subject to these terms and bKash's own transfer conditions.
Rocket transactions follow both our account policy and Rocket's applicable service rules.
Upay payments are processed under Upay's transfer terms alongside our platform policy.
These terms apply specifically to your registered account on adc345 and the actions you take while signed in. They do not extend to third-party services you access through links on our platform, nor do they override the independent policies of payment providers like bKash, Rocket, or Upay. Understanding what falls inside and outside this policy helps you know where to direct questions.
All account creation, login, session activity, and account closure requests fall within this policy. Rules around stake controls and cool-off periods are part of your account terms.
Deposits and withdrawals processed through your account wallet are covered here. The payment provider's own terms also apply to the transfer leg of each transaction.
Game content from studios available in the lobby — including PlayStar, CQ9, Pragmatic Play, Spadegaming, and JDB — is governed by these terms for access purposes, though each studio retains its own content rights.
External links, payment apps, and any service not operated directly by adc345 are outside the scope of these terms. We are not responsible for third-party policies or practices.
You have several practical rights in relation to your account and the data we hold. You can request a record of your transaction history directly from the account wallet section once you are signed in — this shows deposits, withdrawals, and activity linked to your account. If any personal detail on your account is incorrect, you can update it through the account settings page or by contacting support with the relevant correction. Where you believe a transaction has been processed in error, you can raise a dispute through the support channel and we will review the record. These rights apply to your registered account only; they do not extend to third-party payment records held by bKash, Rocket, or Upay, which are governed by those providers' own policies. If you wish to close your account or request that your data be handled differently, contact support directly with your account details and the specific action you are requesting.
Sign in and open the account wallet section to view your full transaction history, including all deposits and withdrawals.
Update incorrect personal information through account settings or by submitting a correction request to support with your account reference.
If a transaction or account action appears incorrect, contact support with the date, amount, and payment method used so we can review the record.
To close your account, adjust session controls, or request a cool-off period, contact support directly with your account details and the change you need.
If you have a question about these terms, need to raise a dispute, or want to request an account change, use the contact routes published on the platform. We aim to respond to policy-related queries through the channels listed below.
Open the live chat widget from any page while signed in to ask a policy question or raise an account issue directly.
Send a detailed query to our support email address listed in the account help section. Include your account reference and the specific terms clause you are asking about.
The help centre on the platform covers common policy questions, account steps, and transaction queries. Check there first for a faster answer.
We take the handling of your information seriously. Here is how we approach the key areas that affect your account and your data under these terms.
Your account is protected by login credentials you set. We recommend using a strong, unique password and not sharing your login details. If you suspect unauthorised access, contact support immediately to secure your account.
We retain account and transaction records for as long as required by applicable policy and for the period needed to resolve any disputes. You can request details of what we hold by contacting support.
The platform uses cookies to maintain your session and improve site function. You can manage cookie preferences through your browser settings, though some features may not work correctly if cookies are disabled.
If you want to request a change to how your data is handled, or if you have a concern about a specific clause in these terms, contact support in writing with your account reference and the nature of your request.
These are the questions we hear most often about how our terms work in practice.
Yes, transactions through bKash, Rocket, and Upay are covered by these terms for the account side of the transaction. The payment provider's own terms also apply to the transfer itself. If a dispute arises, contact support with the transaction date and payment method.
When we update these terms, the new version is published on this page and takes effect immediately. We recommend checking this page periodically. If you continue using the platform after an update, that counts as acceptance of the revised terms.
Access depends on the laws applicable in your specific location. We do not confirm that access is lawful in every region. You are responsible for checking whether your use of the platform complies with local law before opening or continuing to use an account.
Sign in to your account and open the wallet section. Your transaction history — including deposits and withdrawals processed through bKash, Rocket, or Upay — is listed there. If you need a formal record, contact support with your account reference.
Contact support through live chat or email with the transaction date, the amount, and the payment method you used. We will review the account record and respond through the same channel. Do not raise the dispute with the payment provider before contacting us first.
Contact support directly with your account reference and the specific action you want — account closure, a cool-off period, or a session control adjustment. We will process the request and confirm the outcome through the support channel you used.