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Your adc345 account wallet connects directly to bKash, Rocket and Upay — the same mobile payment rails you already use every day. Every deposit and withdrawal route you need is inside your account area, alongside your transaction history and account verification steps.
When your account is open, the deposit counter is the first stop inside your wallet area. We've connected bKash, Rocket and Upay so you can move funds without switching to a browser tab or a separate app — the wallet selector sits right inside the account screen. Choose your preferred mobile payment rail, enter the amount shown in the form, and confirm using the steps your wallet provider displays. Once the transaction clears on the wallet side, your adc345 balance updates accordingly.
Log in and navigate to your account wallet area. Select the Deposit option from the menu shown there.
Pick bKash, Rocket or Upay from the payment selector. Only the methods available for your account will appear.
Type the amount in the field provided and follow the confirmation steps shown — your wallet app may prompt a PIN or OTP on its own screen.
Once your wallet provider confirms the transfer, your adc345 balance updates. Check the transaction history tab if you need to verify the entry.
Taking funds out follows a clear path inside your account. Head to the withdrawal section of your wallet area — it is separate from the deposit counter and lists the methods currently available for payouts. We route withdrawals back to bKash, Rocket and Upay, meaning the money arrives in the same mobile wallet you used to deposit, subject to account verification status.
Inside your account wallet area, open the Withdraw tab. The available payout methods appear based on your account and verification status.
Choose bKash, Rocket or Upay. Confirm that the wallet number shown matches your registered account details exactly.
Type the withdrawal amount in the field. The form will show the minimum and any limits relevant to your account — follow what is displayed there.
After submitting, the request appears in your transaction history with a status label. Do not resubmit while a request is still pending.
Before your first withdrawal clears, we check that the account holder details on file match the mobile wallet you are withdrawing to. This is a standard ownership check — not a lengthy process — and the fields you need to complete are shown directly inside your account settings area. We do not ask for documents that are not listed there, and we do not add steps that are not visible in your account.
Your profile area shows a status summary. Any open verification step is listed there — check this before attempting a withdrawal.
We only ask for details that appear inside your account. Do not send documents through chat unless the account screen specifically asks you to.
The name and number on your bKash, Rocket or Upay account should match your adc345 registration details exactly.
Once each step is done, the status label updates automatically. You do not need to notify support — the queue resumes when the check clears.
We support three mobile wallet rails for Bangladesh accounts: bKash, Rocket and Upay. Each appears in the deposit and withdrawal screens inside your account wallet area. Availability depends on your account region and verification status — the selector inside your account always shows what is active for you. Bank Transfer is also listed as a route for accounts where wallet options are not available.
Mobile wallet deposit and withdrawal. Use the bKash number shown inside your account deposit screen only.
Dutch-Bangla mobile banking. Available for both deposits and withdrawals where shown in your account.
UCB-linked mobile wallet. Select Upay from the payment selector inside your account wallet area.
Available for accounts where mobile wallet options are not active. Follow the bank details shown in your account withdrawal screen.
Every deposit and withdrawal we process generates a reference that appears on both sides — your adc345 transaction history and your mobile wallet statement. Keeping these two records aligned is the fastest way to resolve any discrepancy without waiting on support. When you deposit via bKash or Rocket, the wallet app shows a transaction ID alongside the amount and time. That same reference appears in your adc345 account history under the matching entry.
Your bKash, Rocket or Upay app shows a unique transaction ID for every transfer. Note this reference immediately after confirming — it is the key detail for any follow-up.
Each entry in your adc345 transaction history carries a status: Pending, Processing or Completed. A Pending label means the transfer has not yet cleared on our side.
Open the History tab inside your account wallet area to see all deposits and withdrawals in date order. Filter by date if you are looking for a specific entry.
Save your wallet confirmation screenshot until the account status moves to Completed. If you contact support, attach this screenshot along with the wallet transaction ID.
Account security on adc345 runs across four areas: the domain you access from, the identity layer on your account, the wallet ownership check we run before payouts, and the support route you use if something looks wrong. Each of these is something you can check directly — you do not need to take our word for it. Accessing your account only through the confirmed adc345 domain keeps you on the authenticated session.
Always access your account through adc345. If a link sends you to a different domain before asking for your login, stop and report it through the help section inside your account.
Your account login credentials are separate from your wallet PIN. Do not share your adc345 password with anyone, including support staff — our team will never ask for it.
We confirm that the withdrawal destination matches the wallet registered to your account. This check protects you from misdirected payouts and is part of the standard withdrawal flow.
If a transaction looks wrong or a payment detail seems unfamiliar, use the help link inside your account — this is the only route we monitor for account queries and it keeps your case traceable.
Below are the questions we see most often from account holders about deposits, withdrawals, verification and what to do when a transaction does not look right. If your question is not here, the help section inside your account has a direct support route.
Your account deposit screen shows the active options — currently bKash, Rocket and Upay are the supported mobile wallet rails for Bangladesh accounts. Bank Transfer is listed for accounts where wallet methods are unavailable. Always use the wallet number shown inside your account, not one shared elsewhere.
Check your transaction history tab first — look for a Pending or Processing status entry matching the amount and time. If the status has not moved after a reasonable wait, gather your bKash transaction ID and screenshot, then contact support through the help link inside your account with that reference.
The deposit and withdrawal forms inside your account show the minimum and any applicable limits at the point of entry. We do not publish a fixed global minimum here because limits can vary by method and account status — check the form fields directly when you initiate a transaction.
Withdrawals move through a review queue before reaching your wallet. A Pending status means the request is in that queue. Do not submit a second request for the same amount while the first is still pending — check the status label in your transaction history and contact support only if it has not moved after an extended period.
Our wallet ownership check will flag a mismatch before the payout processes. You will need to update your wallet details in account settings to match the registered name and number, then resubmit. This check protects your funds from being sent to an unverified destination.
Open your account profile and look at the status summary — it lists any outstanding verification step with the specific field or upload required. Complete only what is shown there. Once each step clears, the status updates automatically and your withdrawal queue resumes without needing a separate support action.